GIMER
The institutional application system through which you can submit complaints, service requests, suggestions, information requests and appreciation through a single channel. Every application is registered, given a tracking number and answered within a defined period.
Online 24/7Tracked by numberConfidential option
GIMER is the institutional communication centre that receives every kind of message addressed to our University through a single door, classifies it, routes it to the unit concerned and reports the outcome back to the applicant. The system is operated by the Department of Information Technologies.
In quality assurance terms, GIMER is a defined mechanism that replaces scattered and untraceable feedback channels. Where a message went, who handled it and how long it took to resolve are all recorded in the system. That record makes stakeholder engagement a practice that can be evidenced rather than merely asserted.
Submit an Application
Create your complaint, service request, suggestion, information request or appreciation online.
Track an Application
Use your tracking number to view the status of your application and the reply you were given.
Application Types
The type you choose determines which unit receives it and how quickly it is answered
Complaint
Report a problem, a failure or a negative experience you have encountered.2 WORKING DAYS
Information Request
Request institutional information or documents.3 WORKING DAYS
Service Request
Ask for a service to be provided or a procedure to be carried out.5 WORKING DAYS
Suggestion
Share an idea for improving our processes.7 WORKING DAYS
Appreciation
Tell us about a positive experience.7 WORKING DAYS
Confidential Application
If you prefer your identity not to be shared with the unit concerned, you may submit confidentially.ANY TYPE
Response Times
Service level commitment published on the GIMER portal
| Application Type | Response Time | When to Use It |
|---|
| Complaint | 2 working days | When there is a problem or failure that needs to be put right. |
| Information Request | 3 working days | When you need access to institutional information or a document. |
| Service Request | 5 working days | When you want a service provided or a procedure carried out. |
| Suggestion | 7 working days | When you have an idea for improvement. |
| Appreciation | 7 working days | When you want to share a positive experience. |
These are the service level commitments published on the GIMER application portal.
How to Apply
Completed in four steps
1
Choose the type
Select the application type that best fits your message. The right type ensures it reaches the right unit.2
Complete the form
Describe the matter clearly and attach documents if you have any. Tick the confidential option if you wish.3
Keep your tracking number
Once your application is registered you are given a tracking number.4
Follow the outcome
Use your tracking number to view the status of your application and the reply given.GIMER and Quality Assurance
Feedback becomes quality assurance evidence not when it is received but when it turns into an improvement. GIMER is the first link in that loop: it registers the message, routes it to the unit concerned and monitors the response time. Analysing the messages collected and turning recurring themes into improvement decisions falls within the scope of our quality processes.
For students. You can use GIMER to share your views on your courses, your programme or campus services. If you would like to take part in quality processes directly, you can serve on a unit student quality committee or join the Quality Society. The satisfaction surveys administered each term are a further channel for your views.
GIMER application portal: gimer.giresun.edu.tr · The system is operated by the Department of Information Technologies. To contact our Coordinatorship directly, please use the contact details on the Address page.
